Course curriculum

    1. Introduction to Mastering Difficult Conversations (2 Minutes)

    2. What's Your Mode? (20 Minutes)

    3. Five Conflict-Handling Modes (25 Minutes)

    4. Deep Dive into Modes (50 Minutes)

    5. Activity: Apply the Conflict Handling Modes Framework (50 Minutes)

    6. Working with Others (25 Minutes)

    1. Why Conversations Become Difficult (5 Minutes)

    2. Ineffective Mindsets (12 Minutes)

    3. Adopting the Right Mindset (15 Minutes)

    4. Choosing the Right Conversation (10 Minutes)

    5. Activity: Fact or Story? (20 Minutes)

    6. Starting with Purpose and Positive Intent (25 Minutes)

    1. Recognizing Emotional Reactions (20 Minutes)

    2. Responding with Pause Observe Act (30 Minutes)

    3. Visualization and Planning (10 Minutes)

    1. Quiz

    2. Summary (1 Minute)

About this course

  • $250.00
  • 17 lessons
  • 0 hours of video content

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